We are happy to help! Just navigate to the "24 Hour Support" page and call our 24/7 support line.

Please navigate to our "Products" page. If you are still in need of information, we are happy to share additional product videos and brochures. Please reach out to your nearest sales manager. You can find your nearest sales manager on our "Sales" page

To do this please visit our "Sales" page and use our interactive map or select the nearest region from the catalog.

Please navigate to our "parts & retrofit" page and submit a parts request form. A member of our parts team will reach out to you.

1. Check Your Browser First: Not all browsers are updated to play videos correctly. For best video performance, Skills Builder recommends Chrome, Edge, Firefox or Safari Browsers. ​ 2. Connection Speed: Faster Is better. For video playback, your internet connection should provide a minimum download speed of 5 to 8 Mbps to view the videos. Click here to test your connection speed. 3. Buffering: If your connection speed is slow, you may still be able to view the video without interruption by waiting for the video to buffer. Click the video to play and put the cursor over the video, a time line will become visible showing the video buffering rate and the playback rate on the video's timeline. 4. Internet Access: If you have problems connecting to the web using Wi-Fi, try to gain access with Cellular Data from your mobile device. The training videos are smart phone and tablet friendly. ​ 5. Mobile Devices: The Skills Builder training videos are friendly with all mobile devices. ​ 6. Contact: If you have technical questions, Click here to contact the Alliance webmaster. Please include your contact information and a complete description of issue. We will get back to you as soon as possible.

The Skills Builder Account is offered exclusively to Alliance customer's training managers and currently available as a value-added feature at no cost.

Just follow the easy steps, Click Here for instructions

The Alliance Training Videos Membership gives box plant trainers and their trainees access to all Skills Builder video topics as long as they do not log-out. If they do log out, they can log-in again at any time. The training membership does not give access to the machine demo videos in the product area of the website. The password for demo videos is available from your Alliance regional manager. As a Box Plant trainer, you are also given access to Skills Builder Review Guide information, see below.

Check your browser first. Not all internet browsers are updated with support technologies to play videos correctly. For best video and sound performance, Skills Builder recommends Chrome, Edge, Firefox or Safari Browsers.

The best way is to give employees access to a company controlled computer that is logged in to Skills Builder. That computer will remain logged in until Skills Builder is logged out. Your trainees will not need to log in or remember a Skills Builder password on that computer.

As Box Plant Trainer, you are only authorized to give your member email and password solely to your plant's trainees so they can login to view the videos. If you forgot your password or would like to change your password before you share it with trainee employees, you can change your password at any time in the log-in window. You will automatically be asked by email to verify if the new password is an authorized request.

The Training Review Guides can demonstrate a learner's comprehension of content: As a post video review using the "Closed Book" method. ( a more difficult memory based test ) Another approach is to allow the learner to complete the training Review Guides while viewing the videos. This "Open book" method helps the learner find the correct answers by using the seek and find approach. ( less difficult but still a good learning experience ) The Training Review Guides can also be customized to fit your box plants needs by downloading the review files, editing and printing them for your trainees to use.

For Trainees, the Training Review Guides can be down-loaded from the link at the bottom of each video's page without a password. The file can be printed to complete, then turned into the the box plant trainer. ​ For Box Plant Training Instructors, the answer key to the Training Review Guides is available to down-load from the link at the bottom of the Skills Builder Topics Page. The password Is sent to trainers when they sign up or the password can be requested by contacting the Alliance Training Video Coordinator at any time.